Your wellbeing is our priority

Responsible GamingcricketappEnjoy entertainment safely at

When entertainment turns into a problem, we're here for you. Set your limits, stay aware, and play responsibly.

This platform is strictly for users aged 18 and above
🛡️ Licensed Curacao eGaming
🔞 18+ Strict Verification Age verification
🆓 Free tools Limits & Exclusions
💬 24/7 Support In a judgment-free environment

Our Responsible Gaming Tools

Completely free – set it directly from your account

Free

Deposit Limit

Set a maximum deposit limit on a daily, weekly, or monthly basis. Reducing your limit takes effect immediately; increasing it takes 7 days to apply.

Protection

Loss Limit

Betting will automatically stop once your losses reach the set limit. Protect yourself from excessive losses.

Free

Session Time Limit

Set a daily limit on how many hours you spend online. When the time is up, you'll receive a reminder and be logged out automatically.

Break

Cooling-Off Period

Pause your account for 7, 14, or 30 days. During this time, logging in or placing bets will not be possible.

Permanent

Self-Exclusion

Exclude yourself from the platform for anywhere between 6 months and permanently. This decision will be honoured with full respect.

Free

Reality Check

You'll receive periodic pop-up notifications summarizing how long you've been playing and how much you've won or lost.

Section 01

Keep entertainment just that — entertainment

Watching a cricket match and placing a few bets along the way — for many people, that's just part of the experience. cricketappResponsible gaming at means making sure that enjoyment never becomes a burden.

The reality is, betting comes with uncertainty. You can win, and you can lose. Those who treat it as entertainment — with a set budget, just for fun — generally don't run into trouble. Problems arise when betting becomes your only source of hope, a way to chase losses, or an escape from everyday stress.

Cricketapp believes that a healthy, informed player is our best member. That's why keeping you safe matters more to us than your wins. On this page, you'll find ways to understand your own risk, how to set limits, and where to turn for help when you need it.

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Three core principles of healthy betting Play for entertainment only. Only use money you can afford to lose without it affecting your life. And remember — there's no obligation to bet every day or on every match.

Section 02

Warning Signs — When Should You Be Concerned?

If you notice any of the following behaviors in yourself, pause and ask yourself honestly — these may be early signs of problem gambling:

Behaviors or Feelings Details Risk level
Chasing losses "Chasing losses" — trying to win back previous losses with the next bet High
Hiding your betting from family Hiding how much time or money you've spent High
Feeling restless when not playing Unable to enjoy a match without betting Moderate
Betting beyond your budget Using money meant for food, bills, or savings to bet High
It's no fun unless the stakes are higher Gradually raising the stakes to get the same level of excitement Moderate
Neglecting work or studies Thinking about betting all day long Moderate
Betting more than usual You keep coming back to the thought of "this time I'll win" Normal
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Keep in mind Experiencing one or two of the above occasionally doesn't mean you have a problem. But if they happen regularly and start affecting your life, it's time to seek help.

Section 03

Setting Limits — How It Works

Setting limits on cricketapp is straightforward. Every tool is available directly in your account settings. Just follow the steps below:

💰 Setting a Deposit Limit
  • Log in to your account .
  • Profile → SettingsGo to.
  • Responsible Gaming Open the section.
  • Deposit Limit Please select.
  • By typing an amount Confirm .
⏱️ Activating Self-Exclusion
  • Log in to your account .
  • Settings → Responsible GamingGo to
  • Self-Exclusion Click the option.
  • Choose a time period (from 6 months to permanent).
  • With a reason Confirm .

If you have trouble setting any tools or can't access your account, reach out via live chat or email — we'll help you right away.

Important Rules Lowering your deposit limit takes effect immediately. However, a request to increase your limit will only take effect 7 days after it is submitted — this is in place to protect you.

Section 04

Self-Assessment

Answer the questions below honestly. This isn't a test — it's simply for your own awareness.

1. Have you bet beyond your budget in the past month?
No, never Once or twice Several times
2. After a loss, have you bet more to try to win back what you lost?
No Occasionally Often
3. Has a family member or friend ever expressed concern about your betting?
No Once Multiple times
4. Do you feel restless or irritable when you're not betting?
No, no issue Sometimes Often

Section 05

The Role of Family & Friends

If someone close to you suspects a family member is struggling with betting, you can play a part in helping them.

  • Speak with empathy, not judgment.
  • Let them know you're there for them — not to judge or shame.
  • Encourage them to seek professional help rather than shouldering their financial problems alone.
  • When you reach out to cricketapp support, we can also guide family members who need assistance.
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The right way to help a loved one If you believe someone you know is betting excessively on our platform, please get in touch. We will take the necessary steps while keeping all information strictly confidential.

Section 06

Asking for help is not a weakness

Asking for help takes courage. Many people spend years not acknowledging their problem — out of shame. But problem gambling is a health condition, not a character flaw.

Beyond direct support, cricketapp can also connect you with professional help. Our support team is trained to listen without judgment and point you in the right direction.

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Live Chat
24 hours a day, 7 days a week. Fully in Bengali.
📧
Email
support@cricketapp.app
Response within 24 hours
🔒
Confidential support
Your identity is fully protected.
🆘
Need urgent help? If you feel that betting is seriously affecting your mental health, please message us on live chat immediately. We'll take prompt action and help you temporarily close your account.

Section 07

Frequently Asked Questions

No. A deposit limit only restricts how much you can deposit within a given period. You can still bet, win, and withdraw as normal. As long as you stay within your limit, there's no issue.

Yes. Before self-exclusion is activated, you will have the opportunity to withdraw any winnings in your account. During the exclusion period, no betting will be permitted and no deposits will be accepted.

No. Once the cooling-off period ends, you will need to contact support yourself to reactivate your account. This is intentional — so that you make a conscious, deliberate decision.

Email us immediately at support@cricketapp.app or reach out via live chat. We will investigate the account promptly. If an underage user is identified, the account will be closed and the full balance refunded.

A pop-up will appear at the interval you set in Settings (for example, every 30 minutes). It will show how long you've been playing, your total bets placed, and your net win or loss. You can choose to continue or take a break.
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Play responsibly — cricketapp is always here for you

Set your limits, stay aware, and keep entertainment just that — entertainment. We're here whenever you need us.

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