Data Protection Policy

cricketapp Privacy Policy – Your Data Is Completely Safe With Us

This page clearly explains how your personal data is collected, why it's used, and how it's kept secure.

Last Updated: January 1, 2026
256-bit SSL Encryption
Under GDPR
No Third-Party Sales
Your Control Over Your Data
30-Day Deletion Request

Our Privacy Commitment at a Glance

Full details are below — here's a plain-language summary of the key points

What Data We Collect

Name, mobile number, email, and ID information. Nothing beyond that is collected. We only keep what you provide.

Why We Use Your Data

To manage your account, process payments, verify security, and send you relevant offers.

How Your Data Is Protected

256-bit SSL, encrypted databases, and regular security audits. Your data is protected to the highest standard.

Who We Share Your Data With

Only with payment processors and regulatory authorities — and only to the extent necessary.

Your Rights

You have the full right to view, correct, delete, and object to the processing of your data.

Cookie Policy

We only use essential and performance cookies. No advertising cookies are used.

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Why Should You Read This? This Privacy Policy tells you what information cricketapp holds about you, why it holds it, and how you can change or delete it if you wish. It's a straightforward document — one read and everything will be clear.
Section 01

Introduction & Overview

This Privacy Policy cricketapp This governs the exchange of information between the platform operator and all its users. We want you to fully understand how much your data matters to us and how committed we are to protecting it.

Cricketapp is an internationally licensed online betting and gaming platform. We operate under a Curacao eGaming license and adhere to international data protection standards. This policy has been drafted in compliance with the GDPR (General Data Protection Regulation) and applicable international data protection laws.

By using cricketapp's website, mobile app, or any of our services, you are deemed to have accepted this Privacy Policy. Please read it carefully before your first use.


Section 02

What Data We Collect

We only collect data that is strictly necessary to provide our services. Collecting excessive or unnecessary information is against our policy.

Data Type Example How It's Collected Required?
Identity Information Name, Date of Birth, NID Registration Form Yes
Contact Information Mobile, Email Registration Form Yes
Financial Information Mobile Pay/Nagad Number Payment Form Yes
Device Information IP, Browser, OS Automatically Yes
Betting Activity Betting History, Wins & Losses Platform Usage Yes
Marketing Preferences Consent to Receive Offers Optional Form Optional
Social Media Facebook/Google Login OAuth Connection Optional
What We Do Not Collect We never collect your bank account password, full card number, biometric data, or any additional information without your consent.

Section 03

How and Why We Use Your Data

Cricketapp uses your data for specific, transparent, and lawful purposes only. No data is ever used beyond its original purpose. Details below:

  • Account Management: To create and maintain your profile, verify logins, and ensure account security.
  • KYC Verification: To verify identity and age in compliance with international regulatory requirements.
  • Payment Processing: To process deposits and withdrawals, and to maintain records of financial transactions.
  • Customer Support: To respond to your complaints and questions, and to analyze logs for issue resolution.
  • Fraud Prevention: To detect unusual transactions and prevent the use of multiple accounts.
  • Personalized Experience: To analyze your preferences and history and show relevant offers (only with your consent).
  • Responsible Gaming Monitoring: To detect unusual betting behavior and provide timely support.
  • Fulfilling Legal Obligations: To meet regulatory authority requirements.
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Marketing Communications You can withdraw consent for marketing emails or SMS at any time — during registration or after. This will not affect your account or access to our services.

Section 04

Who We Share Your Data With

Cricketapp never sells your data. We are highly selective and transparent about any third-party data sharing. Data is only shared with the following parties, and strictly on a need-to-know basis:

  • Payment Providers: Mobile Pay, Nagad, and other payment gateways — used solely to process transactions.
  • KYC Service Provider: Limited information is shared for identity verification purposes. These parties act on our instructions and are not permitted to share data with anyone else.
  • Regulatory Authority: Curacao eGaming or government authorities under legal directive — only when required by law.
  • Technology Infrastructure Provider: Cloud servers and cybersecurity — covered under strict confidentiality agreements.
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No Sale of Data We never sell, rent, or exchange your personal information with any advertiser, data broker, or unrelated third party. This is an unwavering policy.

Section 05

How Long We Retain Your Data

We only retain data for as long as necessary. Our general policy is:

  • Active Account Information: For the duration your account remains active.
  • Closed Account Data: Up to 5 years after account closure — for financial records and regulatory requirements.
  • Transaction Records: 10 years (in accordance with international financial regulations).
  • Marketing Data: Immediately upon withdrawal of consent, or within a maximum of 2 years.
  • Log Files: Up to 12 months.

After the applicable retention period, data is securely deleted or anonymized. You may also submit a deletion request at any time — see the "Your Rights" section below.


Section 06

Security Measures

Cricketapp applies industry-leading standards to protect your data. Our security layers include:

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256-bit SSL Encryption
All data transmissions are secured with bank-level encryption.
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Two-Factor Authentication (2FA)
An extra layer of security for account login.
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Regular Security Audits
Third-party experts conduct regular system audits.
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Encrypted Database
Stored data is also encrypted — only authorized systems can access it.
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In the Event of a Data Breach In the event of a data breach, we will notify the regulatory authority within 72 hours and inform affected members as quickly as possible. This is part of our GDPR obligations.

Section 07

Cookies & Tracking Technologies

Cricketapp uses three types of cookies:

  • Essential Cookies: To maintain login sessions and store security tokens. The site cannot function properly without these. Active without consent.
  • Performance Cookies: To collect data on which pages are most visited and page load times. All data is fully anonymized.
  • Functional Cookies: To remember your language preferences and display settings.
What We Don't Use We do not use third-party advertising cookies, cross-site tracking pixels, or fingerprinting technology on our platform. We do not track you on other websites.

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain features.


Section 08

Your Data Rights

Cricketapp gives you full control over your data. Under GDPR and international standards, you have the following rights:

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Right to Access Data

To find out what data we hold about you, submit a request. We will send you a complete copy within 30 days.

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Right to Rectification

If any information is incorrect or outdated, please request a correction. We will update it promptly.

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Right to Erasure ("Right to be Forgotten")

After your account is closed, you may request deletion of your data. Everything will be removed except what we are legally required to retain.

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Right to Object to Processing

You may object to marketing communications or profiling at any time. We will stop as soon as your objection is received.

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Right to Data Portability

You can request an export of your data in a machine-readable format (JSON/CSV).

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How to Submit a Request To exercise any of the rights above, email us at privacy@cricketapp.app. In the subject line, include the type of request and your registered mobile number. We will respond within 30 business days.

Section 09

Protection of Minors

Cricketapp strictly does not provide services to anyone under the age of 18. We do not knowingly collect data from minors.

If we become aware that a minor's data has been collected, we will immediately close the account and delete all associated information.

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For Parents If your child has accidentally created a cricketapp account, please contact us immediately at support@cricketapp.app.

Section 10

Policy Changes & Updates

Cricketapp may update this Privacy Policy as needed. For significant changes, we will:

  • We will update the "Last Updated" date at the top of the page.
  • We will send details of the changes to your registered email.
  • We will display a notification upon login to the platform.

Continued use of the platform after any changes constitutes your acceptance of the updated policy. If you do not agree, please contact support.


Section 11

Contact & Complaints

If you have any questions or concerns about this Privacy Policy, please contact us through the following:

  • Data Protection Email: privacy@cricketapp.app
  • General Support: support@cricketapp.app
  • Live Chat: Log in to the platform and click the chat icon
  • Response Time: Up to 30 business days (for data rights requests)
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Related Documents For more information, visit our Terms & Conditions, Responsible Gaming and FAQ View Page.

Play with Confidence – Your Data is Safe with cricketapp

We prove it through action, not just words. 5 million members have trusted us — you can too.

256-bit SSL Under GDPR No Data Sales Deleted Within 30 Days
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